Welcome to the Official Website of The Russell County PSA

Bill Payment Options

• In Person: 137 Highland Drive, Suite E Lebanon, VA 24266
• By Mail: 137 Highland Drive, Suite E Lebanon, VA 24266
• Drop Box: 137 Highland Drive Lebanon, VA 24266 (Outside Main Doors)
• By Phone: (276) 254-4929
• Online:russell.authoritypay.com
• New Peoples Bank (Lebanon, Castlewood, and Honaker)
• Auto Bank Draft (Must come in our office to sign up)

Board Meeting: Tuesday, November 17, 2026 @ 6:00pm

PSA Office Closing: November 3, 11, 26, & 27

The Russell Co PSA Board Meeting Information

The Russell County Public Service Authority board meeting will be at the Government center located at 141 Highland Drive in Lebanon Va @ 6:00 pm on Tuesday, Nov. 17, 2026.

Important Information

EPA REVISED LEAD & COPPER RULE - 

What is the Lead and Copper Rule?

In 1991, the Environmental Protection Agency (EPA) published a regulation to control lead and copper in drinking water. This regulation is known as the Lead and Copper Rule (also referred to as the LCR). Since 1991 the LCR has undergone various revisions. The latest Lead and Copper Rule Revision requirement tasks each Waterworks to prepare and maintain an inventory of service line materials by October 16, 2024.

Russell County PSA monitors lead and copper throughout its system by collecting water samples and having them analyzed, with the results reported to the Virginia Department of Health's Office of Drinking Water as well as the customers that participate in the sampling.

Straight Hollow Water Project Update

The PSA is aware that the current asphalt patch in the Straight Hollow area does not meet VDOT standards. Please note that this is a temporary patch put in place to carry us through the winter season and allow work to continue safely until the project is complete.

Weather permitting, the full project—including permanent pavement restoration—is expected to be completed by the end of April 2026.

We appreciate your patience and understanding as we work to improve the water system in your area.

Thank you,
Chris Dye        

NOTICE POLICY CHANGE

NOTICE OF POLICY RETURNED PAYMENTS & INSUFFICIENT FUNDS

To: All Russell County Public Service Authority Customers

From: Chris Dye, Director

Please be advised that effective November 1, 2026, the Russell County Public Service Authority (RCPSA) is updating its payment policy regarding returned payments due to insufficient funds (NSF).

Updated Payment Requirements: If a payment is returned for insufficient funds, any resulting outstanding balance on the account must be paid in full subject to the following terms:

Accepted Payment Methods: Cash or Certified Check only. Personal checks, credit/debit cards, and online payments will not be accepted to settle returned payment balances.

Deadline: Payment must be received in our office within 10 business days of notification.

Payment Location: Payments for returned payment balances must be made in person at our main office: Russell County Public Service Authority 137 Highland Drive, Suite E Lebanon, VA 24266

Office Hours: Monday through Friday, 8:00 AM — 4:00 PM

(Closed on all observed State Holidays)

We appreciate your cooperation and understanding as we implement this policy change. If you have any questions regarding your account balance, please contact our office during standard business hours. 

Sincerely,

Chris Dye

(see official PDF under forms and reports)