Welcome to the Official Website of The Russell County PSA
Bill Payment Options
- In Person: 137 Highland Drive, Suite E Lebanon, VA 24266
- By Mail: 137 Highland Drive, Suite E Lebanon, VA 24266
- Drop Box: 137 Highland Drive Lebanon, VA 24266 (Outside Main Doors)
- By Phone: (276) 254-4929
- Online:russell.authoritypay.com
- New Peoples Bank (Lebanon, Castlewood, and Honaker)
- Auto Bank Draft (Must come in our office to sign up)
Board Meeting: Tuesday, April 14, 2026 @ 6:00pm
Office Closed: Friday, April 3, 2026
The Russell Co PSA Board Meeting Information
The Russell County Public Service Authority board meeting will be at the Government center located at 141 Highland Drive in Lebanon Va @ 6:00 pm on Tuesday, April 14th, 2026.
Important Information
EPA REVISED LEAD & COPPER RULE -
What is the Lead and Copper Rule?
In 1991, the Environmental Protection Agency (EPA) published a regulation to control lead and copper in drinking water. This regulation is known as the Lead and Copper Rule (also referred to as the LCR). Since 1991 the LCR has undergone various revisions. The latest Lead and Copper Rule Revision requirement tasks each Waterworks to prepare and maintain an inventory of service line materials by October 16, 2024.
Russell County PSA monitors lead and copper throughout its system by collecting water samples and having them analyzed, with the results reported to the Virginia Department of Health's Office of Drinking Water as well as the customers that participate in the sampling.
Straight Hollow Water Project Update
The PSA is aware that the current asphalt patch in the Straight Hollow area does not meet VDOT standards. Please note that this is a temporary patch put in place to carry us through the winter season and allow work to continue safely until the project is complete.
Weather permitting, the full project—including permanent pavement restoration—is expected to be completed by the end of April 2026.
We appreciate your patience and understanding as we work to improve the water system in your area.
Thank you,
Chris Dye
Note to Customers Concerning the Mail
Date: November 19, 2025
To Our Valued Customers,
The Russell County Public Service Authority would like to address ongoing issues regarding the delivery of monthly bills through the U.S. Postal Service. We mail all customer bills at least three weeks prior to the due date to ensure ample time for delivery and payment.
Unfortunately, over the past several months, we have experienced numerous problems with the mail system, including bills being returned marked undeliverable, lost in transit, or, in some cases, delivered several months late. We understand how aggravating and frustrating this situation can be, and we want you to know that we share that frustration.
Please note that, as stated on the back of your bill, failure to receive a bill does not relieve you of your obligation to pay for service. Once bills are delivered to the post office, we have no means of tracking them unless they are returned to our office.
To help avoid these issues, we encourage all customers to consider enrolling in our Paperless Billing option, which allows you to receive your bill by email each month. If you have not received your bill by the 1st of each month, please contact our office at (276) 991-0200 Option 2 so that we can provide your balance and payment information. Also, available is automatic bill pay.
We deeply value our customers and appreciate your patience and understanding as we continue to work through these challenges. Thank you for your continued support and cooperation.
Sincerely,
Board of Directors
Russell County Public Service Authority
(See PDF of letter under Forms & Reports)
